Processing Time (24–48 hours): Order confirmation, adjustment, quality inspection, and packaging.

Delivery Time (Approximately 6–10 Business Days): The time required for your order to travel from our international shipping center to your delivery location. Estimated delivery times for major destinations: USA / Canada / Australia: 6–10 business days. Holiday / Peak Season delivery times for major destinations: USA / Canada / Australia: 10–15 business days.

Please note: Shipping times do not include potential delays due to customs and duties. Additionally, there may be longer delivery times during peak seasons such as Christmas, New Year, Black Friday, or Valentine’s Day.

We offer free shipping on orders above a certain threshold. For all other orders, shipping rates are calculated at checkout. Full details can be found on our Shipping Policy page.

Yes, you can, as long as the order hasn’t been processed or shipped. Please contact our customer service team as soon as possible for changes or cancellations.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link so you can follow your package in real time.

Yes. We offer international shipping to many countries. Shipping costs and estimated delivery times are displayed at checkout and on our shipping info page.

Yes, we accept returns on unopened and unused products within 14 days of delivery. Please refer to our Return Policy for instructions and conditions.

If your order arrives damaged, please contact us immediately with your order number and clear photos of the product. We’ll ensure a quick replacement or refund.

You can contact us anytime via email. Our support team responds within 24 hours on business days.

Yes, we do! Our team is happy to offer product suggestions based on your health goals. Reach out to us via email for tailored advice.